Appalling Service - Staff Rude

<p>On the evening of the 4th of January 2017, I booked a vehicle from Dollar Thrifty Car Rental, and reserved the vehicle for collection at the branch in Greenpoint Cape Town. I paid R767.00 online, with my credit card. I had to travel from Melkbosstrand to Greenpoint to collect the vehicle the following morning.</p> <p>On arrival I waited for quite some time, as only one agent was in the reception area of the branch, and she was assisting other clients.</p> <p>A male agent eventually arrived with a rude demeanour and proceeded to try assist me.</p> <p>He made copies of my credit card and drivers license and then told me he needed an embossed credit card to process a R6,000.00 holding deposit. When I told him, that I was unaware of this, he told me that I should have read the terms and conditions. I told him I have the funds available on a non-embossed credit card and he rep**** that he can not accept a non-embossed credit card.</p> <p> </p> <p>He told me that he can not allow the vehicle to leave the branch, and that he will cancel the booking.</p> <p>I then enquired about the R767.00 that I had paid with my credit card, and he rep**** stating that the staff in the offices at the back of the branch would transfer the funds back in to my account on the same day (5th Jan 2017).</p> <p> </p> <p>I left the branch and headed back to Melkbosstrand, believing that I would be refunded the same day, and that the funds would reflect in my account by the following day, latest.</p> <p> </p> <p>I have since returned to Johannesburg, and when I checked my CC Balance on the 10th of Jan, I was shocked to note that the refund did not appear in my account. I called the branch and was told that the refund will appear in my account between 3 to 7 working days. I accepted the situation and left it as such.</p> <p> </p> <p>Today, 16th of January, 8 working days later, I checked my CC balance again, and the refund still does not appear. I again called the branch and spoke to Bronwyn, and she informed me that I am only going to recieve just over R600. When I asked why, she told me that the systems shows a "no show" on the collection date.</p> <p> </p> <p>I am appalled at the shocking service I have recieved from Dollar Thrifty Car Rental, and I demand a full refund of R767.00 into my account today.</p>