Additional charges, bad communication, still waiting for money.

Frustrating dealing with Thrifty to resolve an error they made. Not getting back to emails and phone lines also don't help. I was quoted R5k for a Nissan Almera. When I picked it up I had to wait 40min for then to give me the keys as they had changed systems recently and my booking was still on old system. Fine, I understand. Then once I retired the vehicle, a month later I check my bank statement to see Thrifty had deducted an additional R3000 from my account. After phoning, they admitted they made an error when moving my booking bier to the new system and thus incorrectly charged me different rates. It's been 3 weeks since they admitted their error and stil nothing. They didn't even inform me about thodr6transactiobs6. I had to lick it up myself. I'd advise anyone who rents with them to check their accounts to ensure they get their deposits back and that there are no additional unauthorized transactions going off. Will never use them again!