1 reviews | Active since Sept 2017
A windscreen Chip cost me R8000.00
I rented a car for three days from this company and never took the Screen,Tyre insurance cover as I was unaware at the time. I returned the car with a windscreen chip.
A day later i found that both my cards ( Cheque & Credidt) were both being debited some strange amounts from Dollar Thrifty. A few hours later I received an email indicating that they have fixed the widscreen damage which amounted to R7118.39.
I was utterly shocked to learn that the Windscreen chip I signed for when I checked in has amounted to that.
I immediately sent an email to them with my concerns as follows :
1. Please note that when I checked in the car on Sunday , it only had a CHIP and not cracked. 2.I fail to understand how did you guys come up with a repairing amount of R7118.38 to fix a CHIP. 3.You had no right to debit my Cheque account as I made my booking with my Credit Card. 4. Lastly, why is it that you debiting my accounts without giving an invoice first to see where that ridiculous amounts comes from.
Dollar Thrtifty company gave me a run around and continued to debit both my accounts. From that day till today this company has debited my accounts to a money amounting to R8000.00. PLUS!!
I asked for the quotation from the company they did the repairs and all they gave me was a none existing quotation with no description or breakdown but just one amount.
Please help me understand how you guys fix your windscreen with such amount or are you just out there to wrip people off.
You havent heard the last of this... I have also asked Consumer Protection act to help me with this matter.
Dear Tshifhiwa Tshikovhi,
Please be advised that we have sent through your enquiry to our claims and customer care department who will be getting in touch with you shortly.
Kind regards,
Thrifty
Dear Tshifhiwa Tshikovhi,
Please be advised that we have sent through your enquiry to our claims and customer care department who will be getting in touch with you shortly.
Kind regards,
Thrifty
Dear Ms. Tshikovhi,
As discussed telephonically Dollar Thrifty Car Rentals' waivers do not cover damages to tyres, rims and windscreens. An additional cover is offered to renters should they wish to be covered for instances where damages occur to the windscreens etc.
Due to this option not been taken, and the fact that the car was returned with the windscreen that could not be repaired, but had to be replaced, the damages were taken from the card that was submitted and imprinted on the Rental Contract.
Due to the nature of our business, it is imperative that our vehicles are kept in pristine condition, when our vehicle are repaired, only original parts are used and are repaired/maintained according to the manufacturers' specifications. In the case of windscreens, it is especially important that only the safest glass is used to ensure the safety of our clients.
Regarding the charges taken, please see the signatory block of the Rental Agreement & Terms and Conditions
"I have read and agreed to the Terms and Conditions on both sides of this Rental Agreement and confirm that payment hereunder be made by credit card. My signature and every signature below shall be jointly liable for payment due to the company in terms of the rental agreement and shall constitute authority to debit my nominated card or charge the company with the total amount due, including toll fees and driving offences"
Both cards were imprinted on the face of the agreement.
We trust you find this in order.
Assuring you of our best attention at all times.
Dear Ms. Tshikovhi,
As discussed telephonically Dollar Thrifty Car Rentals' waivers do not cover damages to tyres, rims and windscreens. An additional cover is offered to renters should they wish to be covered for instances where damages occur to the windscreens etc.
Due to this option not been taken, and the fact that the car was returned with the windscreen that could not be repaired, but had to be replaced, the damages were taken from the card that was submitted and imprinted on the Rental Contract.
Due to the nature of our business, it is imperative that our vehicles are kept in pristine condition, when our vehicle are repaired, only original parts are used and are repaired/maintained according to the manufacturers' specifications. In the case of windscreens, it is especially important that only the safest glass is used to ensure the safety of our clients.
Regarding the charges taken, please see the signatory block of the Rental Agreement & Terms and Conditions
"I have read and agreed to the Terms and Conditions on both sides of this Rental Agreement and confirm that payment hereunder be made by credit card. My signature and every signature below shall be jointly liable for payment due to the company in terms of the rental agreement and shall constitute authority to debit my nominated card or charge the company with the total amount due, including toll fees and driving offences"
Both cards were imprinted on the face of the agreement.
We trust you find this in order.
Assuring you of our best attention at all times.