A message to all customers: National Consumer Commission + Times Live Consumer Column

To anyone who's reading this,

If, like me, you have scrolled through the reviews here, you will notice that numerous complaints concern Thrifty holding on to customers' deposits for an unreasonable amount of time (in one case a customer posted a review after waiting for 200 days!). Neither the general customer service dept. nor the individual branches respond to messages. When placing a review on this site, they say that they are 'looking into' it and 'will provide feedback' (booking no. ********** , reported on 6 March) which they don't (I've been waiting since last Wednesday). Since I'm not a legal expert, I have compiled a portfolio of evidence consisting of correspondence, terms and conditions on their website etc. and will be lodging a complaint with the National Consumer Commission (http://www.thencc.gov.za/) to hear what they say. I would like to urge all customers who have been struggling with the same issue to also lodge a complaint with this regulatory body.

Second, I am considering contacting the Times Live consumer column (https://www.timeslive.co.za/news/consumer-live/) to report on the matter. Perhaps if other customers do the same, the story will be considered for publication?

I'm going to wait until Wednesday to sent in the report and contacting the paper, as I think one week is a more than reasonable amount of time to give a company for sorting out a complaint.