A manager better than the entire company

I would like to compliment CRAIG PETERSEN who looks after the Cape Town Interbational Airport branch of Dollar Thrifty. In all the years I’ve been renting from Thrifty - and considering that one does get disappointed from time to time - this is the first time that a branch manager has gone out of his way and made sure that my needs are looked after, even ensuring that it’s so the next time I arrive. Thrifty has made some bad calls on the cars they made available in certain classes, which has made it difficult for certain customers who regularly pick certain options, however CRAIG has gone out of his way to make sure his customers are looked after. This is one of the best service orientated managers I have come a cross in various service industries to date. Well above average and better than what you can ever experience at most other brands. It’s clear Dollar Thrifty don’t care too much about their clients (considering how my requests have been ignored) - I just wish they are more considerate about their staff and that they recognize superstars like Craig. Regards. Alwyn Pretorius.