4 MONTHS LATER - NO REFUND

I booked a rental vehicle for use of 18 September 2015 at the Lanseria airport branch. I was about to take delivery of the vehicle when I was notified that my daughter will indeed by able to pick me up from the airport and that the hired vehicle would not be needed. I expained the situation to the agent and he had no problem cancelling the vehicle. Payment for the vehicle was already processed, but the agent advised me that it will be reversed and within 10 days the money will be refunded. I followed up two weeks later, just to be told they will look into it. As it happened I went to JHB again a month later and booked another vehicle. On arrival, I ask the agent to please follow up for me on the previous refund as I have not received any payment as yet.<br> He promised to get back to me soonest. Needless to say, after two more phone calls, I am still waiting for the refund to be made. Nobody ever gets back to me. For me it is not just about the money, but about the principle of the matter. I work for a huge corporation and we regularly fly to JHB for work, and believe me, I will rather pay R100 more than to ever make use of Dollar Thrifty's services again.