NB
Nathan B
1 reviews | Active since Nov 2011
04 Nov 2015, 14:25
3 People, No response!
I recently rented a vehicle from Dollar Thrifty in Lanseria. The booking procedure was quick and easy. Upon arrival at the office at Lanseria I was not greeted by a fairly sullen guy behind the counter. I had to wait for him to finish whatever he was busy with on his desk before I was even acknowledged. How hard is it to just look up, smile and say \Hi
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Dollar Thrifty Car Rental South Africa's replyOfficial
04 Nov 2015, 14:53Hello nathan.byren,
Thank you once again for addressing your concerns with Thrifty Car Rental.
On behalf of Thrifty Car rental we do sincerely apologise for any inconvenience caused and once again do apologise for the delay in the time taken to provide you with feedback.
Upon receipt of your complaint, our Customer Care Department had enquired with the rental location manager of whom enquired directly with your bank, the bank had advised they are unable to release the deposit placed as a hold on your account and have advised the card holder and card used at the time needs to be present in order for the release to take place, hence an e mail provided to you with the relevant information.
Kind Regards
Customer Care
Thank you once again for addressing your concerns with Thrifty Car Rental.
On behalf of Thrifty Car rental we do sincerely apologise for any inconvenience caused and once again do apologise for the delay in the time taken to provide you with feedback.
Upon receipt of your complaint, our Customer Care Department had enquired with the rental location manager of whom enquired directly with your bank, the bank had advised they are unable to release the deposit placed as a hold on your account and have advised the card holder and card used at the time needs to be present in order for the release to take place, hence an e mail provided to you with the relevant information.
Kind Regards
Customer Care
Dollar Thrifty Car Rental South Africa's reply04 Nov 2015, 14:53
Official
Hello nathan.byren,
Thank you once again for addressing your concerns with Thrifty Car Rental.
On behalf of Thrifty Car rental we do sincerely apologise for any inconvenience caused and once again do apologise for the delay in the time taken to provide you with feedback.
Upon receipt of your complaint, our Customer Care Department had enquired with the rental location manager of whom enquired directly with your bank, the bank had advised they are unable to release the deposit placed as a hold on your account and have advised the card holder and card used at the time needs to be present in order for the release to take place, hence an e mail provided to you with the relevant information.
Kind Regards
Customer Care
Thank you once again for addressing your concerns with Thrifty Car Rental.
On behalf of Thrifty Car rental we do sincerely apologise for any inconvenience caused and once again do apologise for the delay in the time taken to provide you with feedback.
Upon receipt of your complaint, our Customer Care Department had enquired with the rental location manager of whom enquired directly with your bank, the bank had advised they are unable to release the deposit placed as a hold on your account and have advised the card holder and card used at the time needs to be present in order for the release to take place, hence an e mail provided to you with the relevant information.
Kind Regards
Customer Care