1 reviews | Active since Feb 2018
15 days later and still waiting for my deposit - worst service ever!
Paid for a Polo Vivo, got promised a Ford Fiesta and when we arrived at the parking lot we were given a tiny Toyota Etios (which in my opinion is a downgrade) - we were also told that they do not have either of the above two cars that we were promised. There were a number of faults on the vehicle when we collected it. I also had to fight to get my deposit back - it's been more than two weeks and only now did they inform me the transfer has been made (after numerous phone calls and emails from my side). It should not be this painful to get a deposit back - I will never recommend using this company.
Dear Valued Customer
On behalf of Dollar Thrifty Car Rental we are sorry to hear about your unpleasant experience.
Please be advised that all Dollar thrifty Car Rental's vehicles are subject to availability, hence the vehicle that is requested may not be the vehicle received.
we're also sorry to hear about your deposit. We do request the release any holds within 24 hours of the contract is closed. It is then up to your bank/credit card company when it is back in your account.
Once again On behalf of Dollar Thrifty Car Rental, we do sincerely apologize about the unpleasant experience that you have encountered.
Thank you
Dollar Thrifty Car Rental
Dear Valued Customer
On behalf of Dollar Thrifty Car Rental we are sorry to hear about your unpleasant experience.
Please be advised that all Dollar thrifty Car Rental's vehicles are subject to availability, hence the vehicle that is requested may not be the vehicle received.
we're also sorry to hear about your deposit. We do request the release any holds within 24 hours of the contract is closed. It is then up to your bank/credit card company when it is back in your account.
Once again On behalf of Dollar Thrifty Car Rental, we do sincerely apologize about the unpleasant experience that you have encountered.
Thank you
Dollar Thrifty Car Rental
Dear Valued Customer
We kindly request more information be provided pertaining to your complaint and concerns brought our attention.
Please kindly refer your booking reservation number or rental agreement number with our Customer Care department at ***.za, as this will allow our Customer Care department the opportunity to investigate the matter and revert back to you directly with feedback and closure.
Kind regards
Customer Care
Dear Valued Customer
We kindly request more information be provided pertaining to your complaint and concerns brought our attention.
Please kindly refer your booking reservation number or rental agreement number with our Customer Care department at ***.za, as this will allow our Customer Care department the opportunity to investigate the matter and revert back to you directly with feedback and closure.
Kind regards
Customer Care