Worst Service EVER!!!

Item: DNR Assist
Rating: 1
Author: Nons M

DNR Assist was allocated by Tracker to jumpstart my car at 07:51 AM, but they only arrived at 10:01 AM — over 2 hours later. Throughout that time, there was no communication whatsoever from DNR Assist. Tracker had to step in just to find out where the driver was.

As a female, this kind of delay could have put me in serious danger had I not been lucky enough to be at home. Being stranded for hours in an unfami**** or unsafe area could have had serious consequences for my safety — something DNR Assist clearly does not take seriously.

When the technician eventually arrived, there was no apology, no urgency, and no sense of responsibility — it felt like they were doing me a favour instead of providing a service I’m paying for.

DNR Assist is the worst roadside assistance provider I’ve dealt with, and I would strongly advise others to avoid them. Completely unreliable and unprofessional.

Helpful (0)

Replies (1)

DNR Assist's replyOfficial

17 Oct 2025, 18:08

Kindly note that we appreciate your feedback regarding your recent experience. We genuinely regret to hear that the situation caused you distress and inconvenience.

We acknowledge how frustrating delays can be, especially in moments when assistance is needed most. Your concerns about communication, response times, and overall service experience have been noted and taken seriously.

We also acknowledge the importance of feeling safe and supported, particularly in situations where timing and reliability are critical. While we strive to ensure a high standard of service, we recognise that your experience did not meet your expectations, and we regret that it left you feeling disappointed.

Please know that your feedback is valuable to us. It helps us evaluate our processes and service standards to better meet the needs of our clients.

If you would be open to it, we would welcome the opportunity to discuss this matter further and see how we can restore your confidence in our service. One of our Senior Managers will call you to discuss

We would appreciate the opportunity to discuss this matter further and explore how we can restore your confidence in our service. One of our Senior Managers will reach out to you to speak with you directly

Warm regards,

Customer Service Team
DNR Assist

DNR Assist's reply17 Oct 2025, 18:08

Official

Kindly note that we appreciate your feedback regarding your recent experience. We genuinely regret to hear that the situation caused you distress and inconvenience.

Please know that your feedback is valuable to us. It helps us evaluate our processes and service standards to better meet the needs of our clients.

Warm regards,

Customer Service Team
DNR Assist