Worst service

I am extremely disappointed with the service I have received from Divine Designs.

I placed and confirmed my order on 20 March 2026 and paid the required 70% deposit, which Divine Designs acknowledged and confirmed they had received. Since then, the experience has been nothing short of frustrating and unacceptable.

Over the course of nearly three months, I have been given multiple delivery dates, all of which have come and gone. Each time, a new excuse was provided and the delivery timeline was pushed out yet again. Communication has been poor, updates have been inconsistent, and I have had to repeatedly follow up just to get basic information regarding an order that was already substantially paid for.

As of today, 10 June 2026, I reached the point where enough is enough. I went to the showroom and demanded a full refund because Divine Designs is, in my view, in breach of the agreement that was made when my order was placed. Customers should not have to chase a company for months after paying 70% upfront, only to be met with delays, shifting deadlines, and a lack of accountability.

I understand that unforeseen delays can happen in manufacturing. However, what I cannot accept is the repeated failure to honour commitments, communicate transparently, and deliver within a reasonable timeframe.

Based on my experience, I cannot recommend Divine Designs.