Delays with lack of care and communication from Divine-Design in Durbanville.

I placed an order on 16 March 2026 with a stated lead time of 4–8 weeks. That timeframe has now passed.

While payment was confirmed early on, communication regarding progress and delivery has been inconsistent and often delayed. From 8 April onwards, I repeatedly followed up requesting updates but did not receive clear or timely responses, and was instead redirected multiple times between contact numbers.

On 19 May, after weeks of limited communication, I visited the premises in person to request an update or cancellation due to the elapsed lead time and lack of clarity. I was informed that an update could only be provided later due to staff being off-site.

During my visit, I observed other customers arriving at the premises who also appeared to be seeking updates on their orders as well.

While I understand that production timelines can shift, the main issue has been the lack of proactive communication and difficulty obtaining clear status updates, as well as being unable to reach anyone for extended periods.

At this stage, I am awaiting resolution and clarity on whether the order will be fulfilled or refunded. Based on my experience, I would not recommend purchasing from this business.