Avoid this company

I placed an order with this company in good faith and have spent months trying to resolve the matter directly before posting this review. Throughout the process, I have experienced repeated delays, missed commitments, and extremely poor communication. On several occasions I had to follow up simply to receive an update, and when responses did arrive, they consisted of revised delivery estimates that were not honoured. The final update I received stated that my order would be delivered during the week of 20 July. I accepted that timeline and deliberately did not contact the company again, wanting to give them the opportunity to meet the commitment they had made. That week came and went. My order was not delivered, and I received no communication explaining why the promised delivery did not happen. I then sent another message requesting an honest update and gave the company a further 48 hours to respond. That message has also gone unanswered. As a final attempt to resolve the matter, I visited the company's showroom in person, only to find it closed. I have been patient throughout this process and have given the company multiple opportunities to communicate honestly and fulfil the commitments they made. Unfortunately, my experience has been one of repeated broken promises and a complete lack of proactive communication. At this stage, I have lost confidence that this matter will be resolved voluntarily and have therefore begun taking the appropriate steps to recover my funds through the relevant legal and consumer protection channels. I would still welcome a genuine effort from the company to resolve this matter, but after months of waiting, I believe other consumers should be aware of my experience before deciding to do business with them.