Unhappy Disney Plus customer

I am very unhappy with Disney Plus. I made a payment on the account (via the app), I chose a plan and the money deducted from my acc. I was still not able to watch anything on the app, it kept wanting me to pay.

I contacted Disney Plus and the agent that assisted me was very friendly, but she could not do much at the time because the funds had to clear and then the app will work. It is almost 3 weeks now and after emails and phone calls, I still can't access the app and use Disney Plus (which I paid for).