Based on recent customer reviews, Disney Plus South Africa is facing significant customer dissatisfaction, particularly around billing and subscription management. Customers consistently mention unauthorised deductions, especially linked to MTN mobile bundles, and report difficulty cancelling subscriptions through the app or website. A recurring theme is poor streaming performance, including excessive buffering and broken download functionality. Many viewers express frustration with unresponsive customer support, delayed refunds, and a lack of accountability when escalating issues. The promotional R49 mobile plan in particular draws repeated complaints about activation and cancellation problems.
TrustIndex
1.8
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Disney Plus South Africa
What do customers say about Disney Plus South Africa?
Based on recent customer reviews, Disney Plus South Africa is facing significant customer dissatisfaction, particularly around billing and subscription management. Customers consistently mention unauthorised deductions, especially linked to MTN mobile bundles, and report difficulty cancelling subscriptions through the app or website. A recurring theme is poor streaming performance, including excessive buffering and broken download functionality. Many viewers express frustration with unresponsive customer support, delayed refunds, and a lack of accountability when escalating issues. The promotional R49 mobile plan in particular draws repeated complaints about activation and cancellation problems.
Is Disney Plus South Africa trustworthy?
Disney Plus South Africa has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. Hellopeter has tracked Disney Plus South Africa across 134 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2019
Billing twice after changing password
I was changing my password now Disney app is requesting me to make payment again for the month of October whereas a debit order was deducted on 03 October, this is unacceptable as i am locked out of the account that is paid for, uet I cant watch. PLEASE REACTIVATE MY ACCOUNT I DID NOT PAY TO BE LOCKED OUT!!!
1 reviews | Active since Oct 2019
Billing twice after changing password
I was changing my password now Disney app is requesting me to make payment again for the month of October whereas a debit order was deducted on 03 October, this is unacceptable as i am locked out of the account that is paid for, uet I cant watch. PLEASE REACTIVATE MY ACCOUNT I DID NOT PAY TO BE LOCKED OUT!!!
1 reviews | Active since May 2024
Disney+ is the worst!!!
I'm fed up with Disney+; Disney has made it so hard to get in touch with an agent and the new Disney+ app doesn't work! I can't watch Disney+ at all anymore because it's impossible to log into the Disney+ app after the new version downloaded. So we're paying for nothing without being able to watch anything. I asked the help center to fix the problem and then I am going to CANCELLED DISNEY+!!!
1 reviews | Active since May 2024
Disney+ is the worst!!!
I'm fed up with Disney+; Disney has made it so hard to get in touch with an agent and the new Disney+ app doesn't work! I can't watch Disney+ at all anymore because it's impossible to log into the Disney+ app after the new version downloaded. So we're paying for nothing without being able to watch anything. I asked the help center to fix the problem and then I am going to CANCELLED DISNEY+!!!
1 reviews | Active since Jul 2014
Disney plus no show on my TV
I have been struggling to stream Disney plus on my TV. I have been on a call with a consultant to try and fix it, uninstall it, clear cache, however still nothing. So what I am paying for exactly? Paying for a product I can't use?
1 reviews | Active since Jul 2014
Disney plus no show on my TV
I have been struggling to stream Disney plus on my TV. I have been on a call with a consultant to try and fix it, uninstall it, clear cache, however still nothing. So what I am paying for exactly? Paying for a product I can't use?
1 reviews | Active since Aug 2025
System glitch to log in after buying year package
I paid for a year subscription and then when I had to upgrade my app on my TV I could not log in because their system was unable to send a sms code to my phone. After chatting to an online Disney advisor they told me there was nothing they could do. So now I've wasted all that money because of a problem on their side. I'm very disappointed
1 reviews | Active since Aug 2025
System glitch to log in after buying year package
I paid for a year subscription and then when I had to upgrade my app on my TV I could not log in because their system was unable to send a sms code to my phone. After chatting to an online Disney advisor they told me there was nothing they could do. So now I've wasted all that money because of a problem on their side. I'm very disappointed
1 reviews | Active since Apr 2021
Trouble canceling Disney plus subscription!
I have been trying to cancel Disney plus subscription and they have removed that option on the mobile app. Their website doesn't work either it automatically opens the app again. Please help!
1 reviews | Active since Apr 2021
Trouble canceling Disney plus subscription!
I have been trying to cancel Disney plus subscription and they have removed that option on the mobile app. Their website doesn't work either it automatically opens the app again. Please help!
1 reviews | Active since May 2017
Fire South African branch
Disney mails me to tell me to download the new app. Within 24hrs the old one will no longer work. I do so and now I can't watch Disney on my TV. Why is it that everything South Africa touches is destroyed. Netflix no issues, Prime no issues, also no South Africa touching it. to top it off then when I wanted help last night. I can only imagine (probably sleeping). I wanted help to today and I go from 20 to 3 to whatever. how do you move in the line. why give me a number if you going to change it. Disney please fire your South Africa Branch. I have some pics
1 reviews | Active since May 2017
Fire South African branch
Disney mails me to tell me to download the new app. Within 24hrs the old one will no longer work. I do so and now I can't watch Disney on my TV. Why is it that everything South Africa touches is destroyed. Netflix no issues, Prime no issues, also no South Africa touching it. to top it off then when I wanted help last night. I can only imagine (probably sleeping). I wanted help to today and I go from 20 to 3 to whatever. how do you move in the line. why give me a number if you going to change it. Disney please fire your South Africa Branch. I have some pics
1 reviews | Active since Dec 2016
*****!
I cancelled my subscription more than 2 months ago already. Still got billed 2 times already after cancellation. This is ******** *****! Trying to contact them, you have a better chance winning the lotto than getting support.
1 reviews | Active since Dec 2016
*****!
I cancelled my subscription more than 2 months ago already. Still got billed 2 times already after cancellation. This is ******** *****! Trying to contact them, you have a better chance winning the lotto than getting support.