Terrible Device Support! Even worse Customer support!!

Honestly not thrilled to write such a bad review for service I was so excited or but here goes.

I payed or my subscription on Friday 20 May 2022. Excited to surprise my wife with movie she has always wanted to watch, I was let down by the service I was so excited for that I used my money to pay for it.

I Choose the movie title and we settle in with our popcorn to have a lovely movie night experience... AND THEN NOTHING!!!!! No movie streaming, not even an endless buffer! Just a black screen!

Annoyed but calm I try to understand that the service is still new and might have some teething issues. And so I go on to test other title that we were excited for, just to notice there are quite a few titles that just will not play no matter what settings you try!

SO on Sunday, after 2 days of struggling to get the service I am paying or to work the way that all my other streaming services do with no issues, I contact an agent at Disney plus. Just to be told the problem is with my TV!

NOW here's my point of view. I have a SKYWORTH 49" UUHD Smart tv running Android TV OS 10 not older than a year old. NETFLIX, DSTV, SHOWMAX and YOUTUBE ALL WORK PERFECTLY !!!

Not a single issue between them, And yet when I try and ask for help to get the service working the way It should, My TV Is made out to be the issue!!!

DONT EVEN!!!

My suggestion to Disney+, Simple Fix your streaming platform and update your damn TV SUPPORT!!!! AND FOR THE LOVE OF ALL, Fix the TV APP and stop blaming your customers equipment for you shortcomings!