*********** staff cannot resolve subscription issue after paying pro-rata!!! Rip-off

I am so disappointed, i added Disney+ to my Dstv account. I am not getting any joy from both Dstv and Disney+, Lesego stated that it was added and active, Disney+ contact centre states that there is no subscription on their side and as per Philisiwe/ Philisile, she says there is nothing that they can do, mind you i have already paid the pro-rata fees, when i try login from my decoder, it tells me that my number linked to the account has no subscription. I been struggling with this since 16 August 2024, i subscribe, it wants me to pay via debit card or credit card yet i have already added to my Dstv account and paid the pro-rata. It would be nice if someone can resolve this and not your *********** contact centre agents that tell me there is nothing they can do. How were they trained if they cannot assist customers??? This is really frustrating, paying a pro-rata for a service i cannot use??? No wonder clients are shifting to smart TVs and running away from useless Dstv!!! I did inform Philisiwe or whatever her name is that i will be escalating this matter, she must of thought I am joking... Fix this issue by close of business today... I did not pay pro-rata for nothing mxm