Pathetic

I spoke to a service consultant at Disney plus asking her to cancel my subscription months ago, I explained that the app does not work on my tv suddenly after it had worked for months and she said they are working on the problem but it was never fixed so I requested a refund as I paid for something I cannot use. When trying to cancel on the app it never worked therefore I asked for help to do so, I have been charged T8 daily since 26 sep because they could not take out their premium from my account! Almost R300 later they have still not gotten back to me but continue trying to take funds from my account this is unacceptable