Only audio but no visual for days - blank screen!!

After endless hours of trouble shooting and communicating with Disney plus, I am now on the 5th day wherein I have only a blank screen when I try to watch/stream on Disney plus' platform. They are unable to figure out what the problem is and told me to wait another 5 days and contact them again if the problem persist! Imagine that. I wonder if I will get the money back for the screening time I lost!?