TW
Tasneem W

1 reviews | Active since Apr 2017

29 Apr 2023, 12:22

Disney Plus Tells me to go back to DSTV! Disney Plus needs to get Mr Rubera to train their other consultants!

Disney Plus!! I signed up in December directly through Disney Plus for 119 a month, I was unaware that my husband's DSTV was also charging me for this service. In March they cut due to a an employee at thee most *********** DSTV NOT understanding a change in payment date. She cancelled my Disney Plus. I then contacted Disney plus this week and an AWESOME consultant named Abubakar Rubera assisted me. He was so understanding and he actually connected my Disney plus for viewing until the 1st when I would sort this DSTV out. Unfortunately it seems to be cut again and I spent a frustrating 2 hours on the live chat with 2 of thee most difficult to speak to consultants who kept saying go back to DSTV! Abubakar Rubera if you do get this review I hope your company values your service. It is now a long weekend without Disney Plus and very frustrating. I have paid Disney plus Directly as well as through DSTV for 4 months!

Vuyokazi who cut me off after 1 and a half hours and the girl Clare someone who also cut me off after being so rude! Both of you need training from Mr Rubera on client care!!!!

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