Disney Plus Error pl-3016

We have been getting a PL-3016 error on number of programs on Disney Plus that we were watching. because of this error we can no longer watch a number of programs. We have been experiencing this issue for a while now without a resolution been given. I would like to a part partial refund because of the programs that I can no longer watch. More importantly I would like Disney Plus to resolve this issue permanently as I have been advised that a number of customers are experiencing a similar issue.