Disney+ Don't waste your money...

So this story begins with pre registration, which was offered to all South Africans at R950 for 12 months as the introductory offer.

On the day of release in ZA, I eagerly signed up just to find that even though the introduction email states you pay for 8 months (R950) and receive 12 months of service, the subscription available to me is to pay for 10 months. I phoned the Disney+ support and they told me to just pay the amount of R1190 and I will receive a refund of R240 soon. This refund has also not happened as of yet...

So - nonetheless - now I have access to the Disney+ app and start setting it up on my phone and home TV, just to find out that the parental control does not work.

I can create my profile with no age restrictions (18+) and a kids profile (6+), and setup a parental control pin code.

However, when my kids want to use the kids profile, they too need to enter that very same pin code.... so what's to stop them from accessing my profile.

My son is a bit older, so I create a profile for him and select a relevant age group (9+), and guess what, according to the logic in their app he is considered to not be a kid anymore, therefore also asking him to give the parental control pin whenever he wants to access the profile. My current resolution is to completely turn parental controls off and monitor my kids activity manually.

Later on I decide that I want to edit the age of my kids profile to 12+, and to no surprise I cannot do that, even though the Disney+ website FAQ guide shows me screenshots that I can follow, the buttons on their screenshots simply do not exist.

At this stage I am very annoyed, so I attempted contacting the customer technical support department again - which resulted in a very long waiting time and a conversation that basically came down to - "sorry you feel that way - please be patient with us" we are getting there.....

So - in conclusion. If anyone is reading this before subscribing to the Disney+ service, my honest opinion is that you should not subscribe yet. These guys are supposed to be a leader in the media world and specifically shine when it comes to family safety online - however they are nowhere near a complete solution or service and by the looks of it will not be there soon either.

I really did expect a hell of a lot more from them and this service is actually not worth it at the moment. I can go on about the issues inside the app itself as well, but its not worth it. Netflix has set a very high standard - and these other service just wont ever come close to their quality.

I will be demanding a refund (after having the service for 2 days), which is shocking. Even Showmax was better at launch than these guys. Extremely poor.