Content often does not play and then locks you out for 15min

About 30-40% of the time content does not play and refreshing gives error: PB_WEB_PL_3016. Then you're shut out of playing anything for at least 15minutes. There is no customer support email address and only a chat or call feature. The search feature is also useless as searching for Rocketeer for some reason did not provide the live action picture but a cartoon and movies like The Rock. Overall a terrible experience and unlike other streaming platforms. Those reading this AVOID DISNEY PLUS South Africa.