Bad service

I subscribed on 6 January, after subscription I was informed that my billing date will be the 6th of every month. I was not given an option to select a date in line with my salary date. When I chatted to a consultant they advised that I must cancel the auto renew on Feb 6th, be without the service from then until the 20th, and resubscribe...that was the sole option?????

As frustrated as I was, I went for that option where it was made clear that I will use the service until 6th, thereafter it would be camlncelled and then I will wait until 20th and reapply.

Today I log on, and I find I don't have access to the ****ing service.l after I already paid my 119 for the month of Jan.

What the ****.

Resolve immediately.....I am going to social media with this one, Disney has not been launched properly it seems and subscribers are getting a poor experience because or administrative failures