Zero Customer Support

To Whom it may concern, We booked return flights for myself and my husband to Bali from Johannesburg through Vitality. We requested to cancel the booking on Friday 20 March, Comair said that we would be refunded within 6-8 weeks. After 8 weeks we have not received the refund and followed-up. We contacted the Emirates live chat portal and the contact person said that it shows open on the Emirates database . We contacted the travel agent and they gave us feedback that they have requested the refund from their side. Comair sent a link to contact their partners with regards to cancellations however Emirates was not on the contact list. We are concerned that it has been 12 weeks and have not received the refund or any feedback on where in the process the refund is. We are getting Zero support from Vitality. Will it be possible to advise us on the way forward? Thank you for your time.