WITHDRAWAL OF INVESTMENT A NIGHTMARE

Send an email on the 9th of May 2024 requesting forms to withdraw my investment and only received response on the 16th of May 2024 after I had to email them again. Now the complaints department said they will expedite the process due to the lack of response in the first instance but now they requested a directive from SARS and then had to reapply for a directive because they did not subtract the early exit fee in the first place. This is a nightmare to get your money but they are quick to take it. People working there should be trained and professional but they just do not care if you need your money or not and even if they are at fault or not. Discovery does not live up to their promises that is for sure. I just need to know when my money will be paid into my bank account please is that so difficult. Also do not get anymore replies on my daily emails I send them to ask how far is the process and so on. Ignoring my emails and that is rude.