Withdrawal

I am aware that there are business rules that govern the institution, but when you have my money you got my money, I NEED IT NOW and now you making the run arounds, why don't you use the energy you used when you call me and selling all the products, I need my money and you telling me stories.

Process type SLA Discretionary products withdrawals 5 to 7 business days Compulsory withdrawals 7 to 10 business days Cessation payments Approval of the directive by SARS: 21 business days Upon receipt of the tax directive: 3 to 5 business days Savings withdrawal 10 business days Divorce claims and maintenance claims Review of court order by the Legal team: 10 business days If approved, payment finalisation takes 7 to 10 business days Death claims (pre-retirement products) Trustees have up to 12 months for the investigation of financial dependants. Upon receipt of the resolution and outstanding requirements, the payment takes 7 to 10 business days. Death claims (discretionary and post-retirement) 7 to 10 business days Ill-health and disability claims 6 months Maturity requests 5 to 7 business days DRO maturity requests 7 to 10 business days