Very bad service and poor communication for company like discovery

I logged a withdrawal on 27 February 2023, I was told it will take 10 working days as per its terms and conditions. I receive no communication on updates, I called myself every 3 days to make sure everything is correct on my side nothing is needed from me. I was always told all is well and nothing was needed from me, on Thursday 9th I called and was told every SARS have cleared everything and it will be processed.

Since Friday I did not see the money coming, I called this morning and spoke to Mpho, and she said there is still something that needs to be done before it can be processed, and that will take 3-4 working days. She was not even sure about that, then it will be 15 working for an amount less than R10 000.00 this is totally not acceptable. Can someone call me and tell me when is my money going to be processed?

I am very disappointed about this based on this statement, I will be canceling the rest of my policies with discovery and moving to someone else. I expected a lot better from Discovery, even though I sent emails to support I have never received any feedback. Tickets get open and there is nothing else.