1 reviews | Active since Mar 2015
Very bad service
Phoned Discovery Invest on the 11th of February 2015 and asked for all documents needed from me to cancel my investment and pay out to my account as it was still under R7000. All documents were send to them and got no feedback, phoned again on the 24th February 2015 to find out what is happening, no one got back to me to let me know they need one more form from me. The outstanding information got send to them on the 24th February with the fund being just less than R100 under R7000. Phoned on 2nd March 2015 for them to find out what is happening as STILL NO ONE IS GETTING BACK TO ME, the fund now on R7070 and cannot be paid out. I am very disappointed in the service from Discovery Invest, very very poor service with no one getting back to me.<br> Will definitely not invest there again.
I tried calling you but was unable to reach you and have subsequently emailed you my response.
I can confirm that we are currently arranging your withdrawal, and we will be paying your funds to you which should be available in your account within the next 2-3 days.
I am so sorry that our service let you down and caused you this unnecessary frustration. We were at fault, and I assure you that we take this kind of failure very seriously and will be addressing our errors.
Please don't hesitate to let me know if I can help you with anything further.
Best regards
Rene
I tried calling you but was unable to reach you and have subsequently emailed you my response.
I can confirm that we are currently arranging your withdrawal, and we will be paying your funds to you which should be available in your account within the next 2-3 days.
I am so sorry that our service let you down and caused you this unnecessary frustration. We were at fault, and I assure you that we take this kind of failure very seriously and will be addressing our errors.
Please don't hesitate to let me know if I can help you with anything further.
Best regards
Rene