Unhelpful call centre with staff that lack product knowledge

<p>In 2013 I took out a RA policy with discovery invest, I tried transferring it to another company and Discovery threatened me with a hefty penalty. In a quest to understand why there is a penalty, since I had just done the same with an RA policy I had just done the same with Liberty without incurring a penalty, the call centre agent was unable to explain the reason to me.</p> <p> </p> <p>I further did some research to try and understand and found that if my policy is unit trust based then I cannot be liable for a penalty, I believed that this information was relevant to me as my policy is invested in some Discovery funds, I then called discovery again to confirm my finding and the agent I found had no idea what I was talking about or what the differences are, I asked to talk to a team lead or someone who understands the product, she would not put me through, instead sent me a policy schedule saying I will find the information there, I read the schedule and nothing.</p> <p> </p> <p>I am appauled at the level of servise and disinterest, how can I trust a company with my future investment if their staff has no idea how their products work. </p>