They said 10 working days

I decided that I wanted to cancel my discovery investment policy. I was told that I would receive my money in 10 working days. I submitted all documents to them on the 27th of November. I waited for that 10 working day period and I have not received my money. Not a single cent of it. Discovery did not send any communication that I should expect a delay. I had to make a follow up and I was informed that I may have to wait upto 3 additional working days before I get my money.<br> <br> The problem I have now is the plans that I had for that money is specific to this weekend. Now I will probably be unable to proceed with these plans because of them. Even if I receive this money on Monday, it doesn't help me as the money was specific to this weekend.<br> <br> This is poor on there side. I made follow ups with Discovery in the build up to this and I was told that everything is on track and actually not a single cent was paid to me.<br> <br> If Discovery Invest misses deadlines that it sets for itself then perhaps I need to reconsider my medical aid plan with Discovery.