Terrible service- unexpected from the brand

I subscribe to 3 different Discovery products which vary in offering. Im an normally an ADVOCATE for Discovery's superior service, helpfulness and efficiency. Today I phoned Discovery Invest at about 1300 and received terrible service from a customer agent upon enquiring about an investment product- who eagerly and arrogantly informed me that they are not a broker and was very ****y in his responses. I did not expect him to be a broker, but was simpli enquiring about the difference in 2 products that I asked him about. I further asked him what the purpose of the call center was if he was to be so dismissive- to which he responded, 'it is to service our existing clients.'

Why then is the number on the website for me to call regarding investment options? I asked him for a brokers number- which he could not give me either. He eventually cut the phone mid speech and unfortunately this happened before I could take down his name.

I was left with a very bad taste in my mouth- and an unmet need. Very bad for the brand!