Terrible experience with Discovery invest

Request from Old Mutual to transfer funds to Discovery *** were sent 8 June 2020, to date no acknowledgement of request/docs.

Old Mutual has gone out of their way to liaise with Discovery regarding the pending transferee form to finalise the section14 transfer request.

The most frustrating is dealing with various consultants and explaining myself regarding the same request, while Old Mutual has one person handling the request.

The Old Mutual policy was cancelled on condition that the funds be transferred to Discovery in November 2017. The interest lost over the period due to the delay of the transfer as well as the surrender values from Old Mutual when the request was initiated are some of the financial implications Discovery seems to ignore with each passing day.

Had I had known that I would be subjected to such incompetence I would never have closed the product at Old Mutual as the whole experience with Discovery has been draining at all levels.