Terrible Customer service / unprofessional Consultants and Financial Advisor

I believe "disappointed" and "fed up" is an understatement for the way I feel about the service / treatment I have been getting from the Discovery invest team and my Discovery financial advisor. I requested a withdrawal to be made from my flexible investment savings on the 4th of January and its really been horrible experience.It really feels like I'm asking for a favour each time I have to follow up on this with my advisor (who does not seem bothered) and the payments call centre consultants and " supervisor' Bronwyn .

I eventually called the call centre on Wednesday the 11th of January after so much back and forth , spoke to a call centre consultant who escalated the matter to the supervisor who in turn promised to make sure this issue would be resolved by Friday the 13th or latest Saturday morning ( Money paid into my account).

Only on Friday ( 13th ) morning I received an sms stating that the payment had been processed and would be paid out in 2 -3 days. Which puzzles me a bit because the call centre agent I spoke to before speaking to the supervisor gave me guarantee that everything was sorted and payment would reflect later on the same day or Saturday morning.

Its Saturday morning and I am still stranded and unfortunately I cannot get assistance from anyone right now, its yet another weekend of waiting on Discovery for my money.

I am at a point where I want to cancel everything that has to do with Discovery , which I will proceed to do on Monday if the payment arrangement is not honoured , clearly we are dealing with people who do not care about us as clients but instead care about themselves only. Very sad.

I honestly thought Discovery would be a well organised company that puts its clients first but that not the case . Please think very carefully before considering any engagements with Discovery invest , honestly feels like a ****.