Tax Directive excuses for almost a month for my investment withdrawal to be paid out

I have an investment with Discovery which I requested to withdraw from beginning of January. I sent through the documents on the 2nd of January of which I was advised the process will take 7 to 10 days to process once all documents were received.

It's been almost a month now since I've sent the documents but I have yet to receive my money.

When I call I keep on getting responses telling me about a tax directive delay. Surely your administrators know why tax directives get declined by SARS and should rectify the problem for me to get my money?

I am very disappointed with Discovery and wouldn't recommend anybody I know to join since I know it takes forever for your money to get paid out.

I had made plans for this money as I need to put it somewhere else but it seems like discovery is quick to take your cash but can't pay out my money.

Very disappointed with your service.