DB
Deon B
1 reviews | Active since May 2015
29 Jun 2015, 16:18
STILL no service
Below is a link to a post I made in May after not knowing were to turn anymore:<br> <br> http://hellopeter.com/discovery-invest/complaints/i-have-lost-money-on-my-ra-over-6-years-***<br> <br> Since this post I have spoken with Rene and send a follow-up email to her on 9 June without a reply after Nico Goosen promised to, but failed to even try and make an appointment to see me. I phoned the call center on 17 June but no-one was available to take my call. I was told I would be contacted but nothing. I phone today again but no-one was available again. <br> <br> So disappointed in Discovery! <br>
Helpful (0)
Replies (1)0
Replies (1)
Discovery Invest's replyOfficial
08 Jul 2015, 10:11Hello Deonarch,
Thank you for your comment.
I have made contact with your Financial Advisor several times to request that he set up time with you. Unfortunately it appears that this has not happened.
I have subsequently requested that a new Financial Advisor contact you as a matter or urgency to take over your portfolio and assist you going forward.
I sincerely apologise for the very poor service you have received in this regard.
Rene
Thank you for your comment.
I have made contact with your Financial Advisor several times to request that he set up time with you. Unfortunately it appears that this has not happened.
I have subsequently requested that a new Financial Advisor contact you as a matter or urgency to take over your portfolio and assist you going forward.
I sincerely apologise for the very poor service you have received in this regard.
Rene
Discovery Invest's reply08 Jul 2015, 10:11
Official
Hello Deonarch,
Thank you for your comment.
I have made contact with your Financial Advisor several times to request that he set up time with you. Unfortunately it appears that this has not happened.
I have subsequently requested that a new Financial Advisor contact you as a matter or urgency to take over your portfolio and assist you going forward.
I sincerely apologise for the very poor service you have received in this regard.
Rene
Thank you for your comment.
I have made contact with your Financial Advisor several times to request that he set up time with you. Unfortunately it appears that this has not happened.
I have subsequently requested that a new Financial Advisor contact you as a matter or urgency to take over your portfolio and assist you going forward.
I sincerely apologise for the very poor service you have received in this regard.
Rene