1 reviews | Active since Sept 2017
SENDING OUT OTHER PEOPLES DETAIL!
I still have now reply. What is happening at Discovery? I am waiting for my Flight Booster cash back of R2000 for 3 months now!! They can't sort out Uber discounts as one side doesn't know what the other is doing - (ongoing for 2 months now). Their system changed my healthy foods from Woolworths to Pick'nPay (6 weeks and not corrected! second time the issue happened this year). And now to top it all they Discovery Invest sent another persons investment details to me!! What's happened to their systems?? What's happened to client confidentiality?
I've had more than 50 email comms with them - wasting their time and mine as they cant fix their system issues - most standard responses as they don't understand the issues. I've asked to talk to or even meet up with Senior Management but every time this is ignored.
Putting eggs in one basket now seems to be the issue - they really don't seem to have any interest?
Good day Mr Andrew's,
Thank you for touching base with Discovery Invest and providing us with the opportunity to resolve this matter for you. As per our correspondence with you this morning, the concerns you have pertaining to Discovery Invest have been resolved. We have asked Vitality to touch base with you directly regarding the other concerns you have.
Kind regards,
Discovery Invest
Good day Mr Andrew's,
Thank you for touching base with Discovery Invest and providing us with the opportunity to resolve this matter for you. As per our correspondence with you this morning, the concerns you have pertaining to Discovery Invest have been resolved. We have asked Vitality to touch base with you directly regarding the other concerns you have.
Kind regards,
Discovery Invest