1 reviews | Active since Jan 2016
Refund issue
<p>i have recently closed my discovery investment account. I had a recurring R2000 debit ordergoing off for this monthly. I closed the account in mid April yet Discovery still ran a debit order for a closed account in May. I had to request that my former monthly deduction be paid back only to have discovery not reimburse the full sum. They proceeded to take R109 as it seems a admin cost. What **** is this ? There is nothing to administer the accounting nt was closed before the debit date. Where is the remainder of my money?</p>
Thank you for your comment.
Further to my email to you; I confirm that we did not follow your instructions correctly and we are at fault.
I am very sorry for the frustration you have experienced. We pride ourselves on giving our clients good service and this is a big disappointment.
You have my details if you need anything further.
Best regards
Rene
Thank you for your comment.
Further to my email to you; I confirm that we did not follow your instructions correctly and we are at fault.
I am very sorry for the frustration you have experienced. We pride ourselves on giving our clients good service and this is a big disappointment.
You have my details if you need anything further.
Best regards
Rene
