RW
Ruan W

1 reviews | Active since Jan 2016

16 May 2017, 07:17

Refund issue

<p>i have recently closed my discovery investment account. I had a recurring R2000 debit ordergoing off for this monthly. I closed the account in mid April yet Discovery still ran a debit order for a closed account in May. I had to request that my former monthly deduction be paid back only to have discovery not reimburse the full sum. They proceeded to take R109 as it seems a admin cost. What **** is this ? There is nothing to administer the accounting nt was closed before the debit date. Where is the remainder of my money?</p>

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Replies (1)
Discovery Invest
Discovery Invest's reply17 May 2017, 09:49
Official

Thank you for your comment.

Further to my email to you; I confirm that we did not follow your instructions correctly and we are at fault.

I am very sorry for the frustration you have experienced. We pride ourselves on giving our clients good service and this is a big disappointment.

You have my details if you need anything further.

Best regards

Rene