CR
Cleodene R

1 reviews | Active since Jul 2021

30 Jul 2021, 10:14

Provident Fund Claim- worst service EVER!!!!!!

I resigned from my previous company in June which our HR did the claim for my provident fund to be paid to me. I waited 4 weeks and called discovery and spoke to a Mr. Chokala on the 08 July 2021 who advised that i will be paid on the Monday which was dated thee 12 July 2021. No payment was received. I then called back on the 15 July 2021 and spoke to Sihle who advised me that he will follow up and call me back which he did call back and said that I will bee paid by the 24 July 2021 and if not paid i must call back and they will escalate for an immediate payment , no payment again . On the 26 July 2021 I called and spoke to Kimo who said she will follow up and call me back , she than advised that the payment was delayed due to a payment from my company and that they waiting on the tax certificate but payment will definitely be released on Tuesday the 27 July 2021 Guess what no payment again!!!, i than called yesterday and spoke to Ronald and Merrick who said that they don't see no payment and was told they escalating it for immediate payment and that someone will call me by 8 today no call I had to call and speak to the 6th agent Lizzy now who cant advise me on noting just that she will escalate again, I told her i want the recording of all calls so i can put it on so i can put it on social media so people businesses will not do business with discovery as the service and the amount of lies i got is pathetic and the service was the worst ever , i cancelled my meeting with their advisor as well as i do not want to any business with them after this awful experience. i just want my claim paid today and never do business with them again .. i have messed my HR lady about the bad service and he response was that Discovery told her they will pay me today month end . No human should be **** to especially by a big company like this,. I'm going to post this on every social media platform now with hopes that people realize how terrible the service is at Discovery and how clients are mislead

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Replies (1)
Discovery Invest
Discovery Invest's reply30 Jul 2021, 10:48
Official
Good day Cleodene.

Thank you for brining this matter to our attention.

The relevant team will contact you on the details provided in order to assist with this matter.

Kind Regards
Discovery Invest.