RP
Reuben P
1 reviews | Active since Jan 2013
02 Feb 2020, 23:43
Poor Service
I app**** for a withdrawal of funds on 17 January 20 submitted the required documents via email and fax. I was told that it takes 7-10 working days. I was requested to resubmit page 2 on the 21 January 20. Despite all my calls to check on progress I have not received my payment. On Friday 31January 20, I noticed a missed call from Discovery. I sent them anemia requesting they call me back. I'm deeply disappointed in the Discovery breaking their own terms and conditions by failing to honour the 7-10 day period to settle claims
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Discovery Invest's replyOfficial
05 Feb 2020, 11:47Good day Reuben,
Thank you for bringing this matter to our attention. As your complaint pertains confidential information about your policy, we will contact you on the details provided.
Kind Regards
Discovery Invest
Thank you for bringing this matter to our attention. As your complaint pertains confidential information about your policy, we will contact you on the details provided.
Kind Regards
Discovery Invest
Discovery Invest's reply05 Feb 2020, 11:47
Official
Good day Reuben,
Thank you for bringing this matter to our attention. As your complaint pertains confidential information about your policy, we will contact you on the details provided.
Kind Regards
Discovery Invest
Thank you for bringing this matter to our attention. As your complaint pertains confidential information about your policy, we will contact you on the details provided.
Kind Regards
Discovery Invest