SV
Stephan V

1 reviews | Active since Dec 2024

17 Dec 2024, 12:50

Poor communication

Hello Thabiso 12h00 has come and gone.

So Storytime...

0
Replies (13)
Discovery Invest
Discovery Invest's reply17 Dec 2024, 13:45
Official
Good Day

Thank you for bringing the below matter to our attention.

For the protection of your personal information, we will contact you on the contact details provided.


SV
Stephan V's update17 Dec 2024, 13:49
Reviewer Update
#AutomatedResponse lol very personal and definitely showing that you are truly greatful for the information a really stellar testimony to your customer service commitment
Discovery Invest
Discovery Invest's reply17 Dec 2024, 14:02
Official
Good Day. 

Thank you for your response. 

We have provided feedback to the email address you supp****. This matter is being investigated and handled with the utmost priority. For the protection of your personal information, we will contact you using the contact details you provided.
SV
Stephan V's update17 Dec 2024, 17:14
Reviewer Update
Told you you wouldn't
Discovery Invest
Discovery Invest's reply17 Dec 2024, 17:18
Official
Good Day. 

Thank you for your response. 

This matter is being investigated and handled with the utmost priority. For the protection of your personal information, we will contact you using the contact details you've provided and once the investigation is finalized. 
SV
Stephan V's update17 Dec 2024, 17:20
Reviewer Update
Stephan V’s reply17 Dec 2024 at 13:49#AutomatedResponse lol very personal and definitely showing that you are truly greatful for the information a really stellar testimony to your customer service commitment
Discovery Invest
Discovery Invest's reply17 Dec 2024, 17:21
Official
Good Day. 

Thank you for your response. 

This matter is being investigated and handled with the utmost priority. For the protection of your personal information, we will contact you using the contact details you've provided and once the investigation is finalized. 

SV
Stephan V's update17 Dec 2024, 17:21
Reviewer Update
I too can copy and paste.
SV
Stephan V's update17 Dec 2024, 17:23
Reviewer Update
You are honestly bad at this customer service thing initially I was upset but I am starting to pity you now
Discovery Invest
Discovery Invest's reply18 Dec 2024, 09:47
Official
Good Day

Thank you for your feedback. 

We have investigated the matter and provided feedback to the contact details you provided. We sincerely apologize for any inconvenience this may have caused and trust that the information provided resolves your matter.



SV
Stephan V's update18 Dec 2024, 09:49
Reviewer Update
The feedback says that the problem was resolved it was not as I was told it would be have some self respect and at least investigate properly
Discovery Invest
Discovery Invest's reply18 Dec 2024, 09:52
Official
Good Day

Thank you for your feedback. 

We have investigated the matter, and the details of our investigation were provided in the email. We will be closing this matter on our side.

SV
Stephan V's update18 Dec 2024, 10:02
Reviewer Update
You do that bearing in mind that you and your team clearly have no respect for the ASD community and the way people like myself are unable to function properly if poorly communicated with or worse not communicated with.

So you close the matter off on your side and feel content that you have won while we suffer every day because the world just does not care.

But thank you yes the payment was recieved not as was promised no but at least you like most people don't have to deal with it anymore.