Pathetic service

I submitted my request to transfer my RA to another fund manager on the 11 April 2023, and was advised that this request will take 20 working days. To date it's still not finalised, and I'm told by Gugu Mbuli that their payments department received an influx of payments and are unable to finalise some of the instructions. I don't understand why Discovery's capacity issue is becoming mine. I'm waiting for Jonathan Wagner to give me a call and hear what he is going to say to justify this unacceptable service.