PATHETIC SERVICE

I've been a member of Multiple Discovery products for 8 years now. I am appalled with the pathetic service in the Discovery Invest department. I started a new job in January and my date of pay changed so I needed to change my debit order for all my discovery products. A simple request - SO I THOUGHT. I reached out to my financial adviser on January 6th, he sent me a document to fill out all my discovery products membership numbers to amend the debit order to Febuary 2nd (Instead of January 27). All my products changed except for my Invest. I had filled out the details as per his instruction and he said the department is being difficult for some reason but he will sort it out. I followed up multiple times and eventually I was told that the debit order will go through, it will bounce because I obviously won't have money in my account and then after I get paid he will force it through. That is not what happened, the debit order bounced multiple times and my account went into a negative when it finally went through on January 28. Now on February 5th I have been DOUBLE DEBITED for this. Absolutely ridiculous service, the task was simple CHANGE THE DEBIT ORDER DATE. This was not achieved in 3 weeks and on top of that I have been double debited. Now I have no money in my bank account and I need to chase my financial adviser and wait for Discovery to refund m? PATHETIC.