Pathethic service - don't trust them with your investments

Do not trust this company with your money. I have been trying to transfer investment money from my RA to them, but after a month, there's no word from them. Upon enquiring a week ago, I only got a response today saying the files were too big for their email. What would have happened if I had not followed up? This is pathetic service from a financial company. They clearly do not want your investment with them!