IS DISCOVERY INVEST REALLY SO BAD????

I resigned from the GEPF pension fund in March 2018 - ID number ********** 023086. I decided to transfer my monies to a Discovery Invest Preservation fund. GEPF transferred my funds on 20/07/2018 to Discovery Invest. After a battle to get these monies allocated to my policy I further requested a third of my funds as withdrawal.

This was done 27 July 2018 and needless to say has not been finalized. Discovery Invest had to request a Directive from SARS and *****ed this up badly, never taking into consideration a tax free portion I am entitled to for prior 1 March 1998 service - which Government employees still enjoy. Instead a Directive was issued for taxation on the whole one third lump sum payout with ridiculous taxation.

I cannot accept the fact that things are so slow and wrong at Discovery Invest - this while everyone I have been dealing with knows the importance of this. I even had dealings with a Executive Office at Discovery Invest (Lumka) but this correspondence has gone silent.

I really need Discovery Invest to get the right Directive from SARS and do payment of my one third lump sum claim asap.