LM
Lerato M

1 reviews | Active since Jun 2016

11 Jun 2016, 14:45

Investment withdrawal

<p>I have never been more disappointed by a company as I am right now.... I have been a client with Discovery for a while now, having had an investment policy with them, I decided to withdraw the funds that I had accumulated in the account over several months. The withdrawal process (according to their policy) should take 7 to 10 working days, it has now been 3 weeks. Instead of processing my request, they continue to debit my account on days I did not sign off on. I am frustrated with this company, I am at my wits end.</p>

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Replies (1)
Discovery Invest
Discovery Invest's reply13 Jun 2016, 12:11
Official

Thank you for your comment. I have sent you an email which explains the error on our side that resulted in the delay of processing your withdrawal.

Again, I sincerely apologise for our mistake. You have my contact details should you need assistance with anything further.

Regards

Rene