LVDM
LOUIS VAN DER MERWE

1 reviews | Active since Nov 2012

03 Feb 2016, 02:23

Incorrect RA activated but wife is paying for it.

Discovery Invest activated the incorrect Retirement Anuity and deducted monies from the incorrect persons bank account. When my wife and i was introduced to Discovery invest we made it clear to the broker that my wife is not interested in another RA. I accepted the RA quote on the otherhand and signed as it will be linked to my Life policy. Now my wife sits with policy *** that she did not sign for but is paying for it, and i policy *** am still waiting for my policy to be activated. I request that my wifes monies be returned to her ASAP as the RA is now only active for 2 days as it is regarded as *****ing. This is now the second incident with Discovery in the last 8 days. I am losing trust in Discovery as a company to handle monies, rather stick to Health and Vitality.

0
Replies (2)
Discovery Invest
Discovery Invest's reply03 Feb 2016, 10:26
Official
Hello louisvandermerwe,

I have sent an email with the feedback from our Investigations.

I do hope that the information assists in gaining your trust in our service once again.
Please do not hesitate to contact me directly should you need any further details.

Regards, Megan
LVDM
LOUIS VAN DER MERWE's update07 Dec 2018, 05:19
Reviewer Update
We started off with the unfortunate incidents with Discovery Invest and Insure, but over the last 3 years the service provided by Discovery has improved to a point where I will gladly endorse discovery as the preferred financial institution in handling my day to day affairs. I can wait for the Discovery Bank to start business and being issued with the first banking solution that monitors my financial well being. Can wait for my new vertical card. Well done discovery.