Incompetency

Hi. On the 13th of February I called discovery invest and I was informed that the documentation that was sent a week earlier was incomplete. I then sent to a lady buy the name of Ntombi/ Nthabi who confirmed that she has received the documents and would forward them on. I then called on the 16th Feb and was told that the documents are being processed and that I should check for payment on the 20th or 21st Feb, Today 19 Feb I got an email saying that the documents are still incomplete only to be told by a lady on the phone that it was an error but what makes me angry is that she says its an error on discoveries side and no one has since looked at the documentation which I find to be unacceptable. Please treat this as urgent