EXTREMELY BAD SERVICE

What a bunch of *********** people! On 7 April 19 I have sent through a request to change my debit order date from the 25th to the 1st of every month. On 8 April 19 I received confirmation from Setswakae Lekota that the date was changed and the debit order will be effective on 1 May 19. Guess what, the debit still went through on 25 April. I immediately sent through a request why this happened if confirmation for the 1st was received. No answer received. On 13 May 19, I received a letter from Lance Geyser that my policy is in arrears. I have been going backwards and forward with Mogashree Gangatharan to try and explain to him/her that Discovery were suppose to move the 25th to the 1st. It is quite clear that no one understands this. Still, I am not in arrears. You are instructed to cancel the debit order. I don't care what you do, if I incur any failed debit order costs, it will be for your expense, I will make sure of that. I also requested a manager to contact me, still no phone call received. I am not interested in talking to administrators or juniors.