Dissatisfied with after sales service
Transfer of Old Mutual funds to Discovery invest was never done upon inception November 2017 as per agreement for opening up investment product. Follow up was done 8 June 2020 for the transfer and there was no resolution even though Old Mutual communicated with Discovery via email. Due to the delays surrender values from Old Mutual expired.
Requested for premium holiday 14 September 2020 and no confirmation received for effective date of the request when I followed up on 16 September 2020.
Now awaiting information on penalties in order to cancel the product as I am exhausted of going back and forth.
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Discovery Invest's replyOfficial
21 Sept 2020, 18:03Good day Precious,
Thank you for bringing the above to our attention. Your comments are concerning to us, and we would like to do our best to assist you. As your concerns pertain to your confidential investment information, we will contact you directly to further assist you.
Kind regards,
Discovery Invest
Thank you for bringing the above to our attention. Your comments are concerning to us, and we would like to do our best to assist you. As your concerns pertain to your confidential investment information, we will contact you directly to further assist you.
Kind regards,
Discovery Invest
Discovery Invest's reply21 Sept 2020, 18:03
Official
Good day Precious,
Thank you for bringing the above to our attention. Your comments are concerning to us, and we would like to do our best to assist you. As your concerns pertain to your confidential investment information, we will contact you directly to further assist you.
Kind regards,
Discovery Invest
Thank you for bringing the above to our attention. Your comments are concerning to us, and we would like to do our best to assist you. As your concerns pertain to your confidential investment information, we will contact you directly to further assist you.
Kind regards,
Discovery Invest