Disgusting Service from Devanya Dhunoo

I have had the displeasure of dealing with Discovery retirement fund. For the past 8 days both the employer and I have been sending withdrawal forms to *** only for me to constantly get a message saying I can not submit the form myself. Yet my employer sent the forms and CC'd me in those emails. When I forward the email to Discovery they claim they can not see the employer email and on the email I sent there is no email thread showing the forms are from the employer. Today was the worst when i dealt with the rudest consultant Devanya Dhunoo. She just decided she will speak over me throughout and I told her I am just as frustrated with calling Discovery as she's frustrated with speaking to me. The lack of professionalism and the way she's rude really is an indication of how customer service is reserved for the Sales team at Discovery. I'm beyond annoyed with the lack of proper response from Discovery and the constant lying that the forms were not received, yet I have the email my employer sent to them and I also forwarded the exact same email to yet. Yet they claim no email was received and no signed or stamped documents were received.